Manage services for your customers across various tools and suppliers. The SIAM broker digitizes process communication: customers and providers each work within their own tools, while tickets, statuses, and feedback flow between systems in real time.
Clear responsibilities, automated handovers, and transparent processes—so you can stay on top of performance for your customers across all involved parties.
Service providers support customers using various ITSM systems and often involve additional suppliers. With every new customer, the workload—and the potential for errors—increases.
SIAM stands for Service Integration and Management. This approach organizes services from multiple internal and external participants into a coordinated offering – with clear responsibilities, shared processes, and verifiable quality. The SIAM Broker provides the technical implementation for the necessary process communication between systems.
From initial connection to ongoing operation – in three clear steps.
Integrate customer and supplier systems using suitable connectors and interfaces – with or without an API.
Define process steps, routing, and data mapping for every participating partner.
Track transactions, resolve errors, and evolve integrations for new customers or requirements.
The SIAM-Broker is a platform for the integration and orchestration of service processes. It manages the exchange of tickets, statuses, and feedback between the systems of service providers, customers, and suppliers, making workflows transparent and traceable.
It is primarily designed for IT service providers and MSPs that manage many customers and partners across diverse system landscapes. Companies with complex multi-provider environments can also use it for sophisticated process integrations.
No. Customers and providers continue to work in their preferred tools. The SIAM-Broker handles the automated exchange of tickets, statuses, and feedback in real time. This eliminates the need to manually switch between systems or enter data twice.
The test simulator allows you to verify integrations and process steps before they go live. This simplifies testing for new customers, partners, or modified workflows.
Transactions and errors can be tracked and addressed in a targeted manner. This allows teams to see the status of a handover and identify where action is needed.
Yes. The SIAM-Broker can be operated as SaaS or on-premises. The right choice depends on your existing IT environment and operational requirements.
The ServiceHub provides a preconfigured entry point for collaborating with and managing multiple service providers. The SIAM-Broker is the flexible integration and orchestration platform for complex service processes involving many customers, partners, and systems.
