The Service Collaboration Platform

Bring Services in Flow. With Lomnido.

With the LOMNIDO ServiceHub, you bring structure, transparency, and reliability to complex service and outsourcing landscapes.

70% faster incident resolution · 40% less communication effort

+250 customer connections

Compatible with all ITSM tools

LOMNIDO ServiceHub – Connected Service Ecosystem
Our Customers
This is Lomnido

LOMNIDO is a standard software for managing communication within ITSM and ESM ecosystems – by smartly connecting the involved processes and tools.

Processes
Tools
Communication

Yet, collaboration can be so simple.

The LOMNIDO ServiceHub is the platform for collaboration between customers, providers, and suppliers. Services, processes, and responsibilities are connected across company boundaries – for less coordination effort, more transparency, and faster operations.
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Governing our provider landscape suddenly seems much simpler. The LOMNIDO ServiceHub connects all stakeholders – and we went live in just a few days.
Head of Service Management, Energy Utility
1. Connect
Connect providers, suppliers, and systems in the shortest possible time.
2. Digitize
Manage services and processes across company boundaries.
3. Scale
Integrate new providers, services, or locations – without launching a new project each time.
ServiceHub Overview

How ServiceHub brings flow to your processes:

LOMNIDO ServiceHub - Erklaervideo Erklärvideo · 2 Min.

This is why Lomnido makes a difference: More efficiency, absolute clarity, real control.

Clear responsibilities
Everyone knows what to do – across teams and providers.
Transparent processes
Everyone involved works from the same data foundation.
Less coordination effort
Fewer meetings, emails, and manual tracking.
Reliable service delivery
Services are delivered transparently and with clear responsibilities.
Quickly integrate new providers
Onboard new partners without lengthy integration projects.
Traceability & Compliance
Every change and process is documented.
Portrait of Claudia. Smiling with brown hair.
I'm Claudia Kaufmann, your contact person at Lomnido.
You're just one click away from the service flow!
Book an appointment
Start now
Our case studies speak for themselves

How a leading retail chain simplified its service processes.

Clear responsibilities, transparent processes, and significantly less coordination effort. This is how internal teams and service partners collaborate efficiently – across locations and company boundaries.
70 %
Faster incident resolution
40 %
Reduced communication effort
“Digital service processes unburden our IT and ensure stable operations in the branches. This allows us to finally focus on what matters.”
Let's be honest...

Managing service partners can be a headache.

Lomnido keeps services flowing. See the advantages for yourself!
Lomnido
Implementation
Out-of-the-box ready
Compatibility
Connects service and ITSM systems
Standardization
Guided and no-code
Overview
Traceable & transparent processes
Scalability
Quickly integrate new service partners
Documentation
Automated and traceable
Build it yourself
(Develop yourself, generic ESB / iPaas)
Implementation
Months for coordination and development
Compatibility
Individual connections per system
Standardization
Different processes per partner
Overview
Little transparency regarding processes
Scaling
New projects for every additional partner
Documentation
not available
VS
I'm Thomas Graf, your expert at Lomnido.
You're just one click away from service flow!
Book an appointment
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What are you waiting for?

It's time to finally bring flow to your IT service landscape!
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… and many more integrations
FAQ
What is the LOMNIDO ServiceHub?
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The LOMNIDO ServiceHub is a ready-to-use Service Collaboration Platform that finally makes your collaboration with external IT service providers transparent, fast, and manageable. Without elaborate projects, without coding, without months of coordination rounds.

You receive a modern, pre-configured platform for service collaboration that provides value from day 1unique in this form on the market.
What is the purpose of the LOMNIDO ServiceHub?
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The LOMNIDO ServiceHub accelerates and simplifies the entire collaboration between you, your service providers, and suppliers:
Quick Start: productive in a flash
Cost-Efficient: No custom projects, no hidden integration costs
Scalable: Start small and expand anytime
Measurable Value: Faster response times, clearer responsibilities, less coordination chaos

In short: You gain control, speed, and transparency over your providers and services – ensuring consistently high service for your business.
Who is the LOMNIDO ServiceHub relevant for? 
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The LOMNIDO ServiceHub is ideal for companies and public organizations that:
• have outsourced IT services and work with multiple external providers
• manage at least 1,000 IT workstations
• want to integrate at least two external service providers
• are looking for a fast, low-risk solution instead of complex and lengthy integration projects
• want to significantly relieve their organization and improve service quality for their business

If you currently have to manage multiple providers but the effort is too high, the LOMNIDO ServiceHub is built precisely for you.
What are the advantages of the LOMNIDO ServiceHub?
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• You're in the driver's seat – with full control over your entire service landscape
Fast provider onboarding – in hours instead of weeks or months
Immediate benefits from day one
Easy scalability for every growth phase
• Reduced complexity through standardized onboarding
Quick start thanks to pre-configured integration
• Minimal configuration effort with a zero-code approach
• Low training effort for all involved parties

In short: You reduce effort, increase transparency – and deliver measurably better service to your business.
How can I operate the LOMNIDO ServiceHub?
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The LOMNIDO ServiceHub can be flexibly deployed in various ways:
Cloud Deployment (SaaS): Fully operated in the cloud, ready to use immediately.
On-Premises Deployment: Operated within your own IT infrastructure – ideal when data sovereignty or regulatory requirements are crucial.
What does the LOMNIDO ServiceHub cost?
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Return on investment is immediate. The LOMNIDO ServiceHub is offered as a flexible software license that adapts to your needs. You can choose between license models – with attractive price advantages for longer terms.
How can I purchase the LOMNIDO ServiceHub?
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We would be happy to discuss suitable application possibilities with you and prepare a corresponding offer.

Contact us for a non-binding initial consultation:
Get in touch
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How can the LOMNIDO ServiceHub be used in your company?
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Very flexible: You start with the required scope of services and can expand the ServiceHub at any time – without complex projects or technical hurdles.

This means for you:
• simple budget planning
• clear scalability
• full cost control
• high future security

Would you like to find out how the LOMNIDO ServiceHub can be used in your company?
Schedule a non-binding consultation now.
Does the LOMNIDO ServiceHub support SIAM / Service Integration and Management?
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Yes. The LOMNIDO ServiceHub was specifically developed for SIAM, which stands for Service Integration and Management, and multi-provider environments. The platform helps companies connect service customers and service partners across company boundaries, make responsibilities transparent, and efficiently coordinate cross-service processes.