Manage Service Delivery End-to-End

Manage Service Delivery End-to-End

The concept of multisourcing has become a prevalent approach in the IT service and support business. Companies rely on a growing number of business partners in order to deliver services to their customers or fulfill other mission-critical functions. All these partners use their own systems, causing disrupted processes and preventing efficient execution of transactions. A high effort for coordination and tedious manual intervention between different systems is required, which slows down issue...

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5 Key Features to Assess before an Integration Project

5 Key Features to Assess before an Integration Project

1 - SIAM and ITIL Process Focused Connecting APIs and field mapping is important but not the real challenge! Understand and support processes is the challenge. A simple and basic API integration tool will not solve your multisourcing challenges. SIAM-Broker is an...

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Speed up Your Supply Chain Processes

Speed up Your Supply Chain Processes

The number of devices that companies use in their daily business is steadily increasing. Additionally, the variety and functionality of these devices is growing in volume as well. In order to buy components companies have a wide...

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Build an Integrated ITOM Landscape

Build an Integrated ITOM Landscape

Today’s data centers rely on a variety of infrastructure components both on premise and in the cloud. Most vendors offer mature tools for managing their part of the datacenter. However, managing and integrating these tools and building a consistent ITOM (Information...

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